What to do when AOL mail stops receiving emails?

Around 2.3 Million users are actively using AOL mail services from the last 16 years. Their services are highly reliable, and users use them with the utmost ease. However, sometimes users face specific small issues while accessing AOL mail services, which can be resolved by technical people quickly. But, people who are not technical might get scared of the problems. 

Users report that sometimes AOL emails don't sync properly on the mobile or desktop which leads to AOL mail not receiving emails. Indeed, users can quickly troubleshoot this issue and access their mail with ease, but before that, it’s essential to identify the reasons behind these problems.

Why is my AOL mail not receiving emails?

AOL keeps the security of users on its top priority. Therefore, they have a program integrated into their mailing system that tracks spam emails. AOL filters all the phishing emails which are repeatedly sent to you from the same sender id, mark them as spam, and remove it from the inbox. This prevents users from mailing scams and provides a secure cyber environment.

The other primary reason behind this email issue is incorrect server settings. Yes, incorrect email settings or changes in settings can cause the blocking of an email sender. A little manual intervention can resolve this issue but if you are not a technical person, it is better to leave the job for an expert.

Let’s dive deeper into this article and understand the reasons why AOL mail does not receive mails. In the remaining article, we will also learn some easy techniques to troubleshoot these issues without any technical expertise.

Why am I not receiving my AOL emails- Conclusion: 

To conclude, AOL mail stops receiving emails due to multiple possible reasons. But, all of them are easy to resolve and will just take from a few seconds to minutes to troubleshoot. Just identify what’s causing the error from the list of possible reasons below-

• Mails are going to the spam folder
• The sender is blocked by you
• Improper communication between the client and the server
• Server issue with AOL mail server
• There might be some issue at the sender side

What to do When AOL Mail Can’t Receive Emails?

AOL mail works best most of the time. But, if you are continuously facing issues with the mail, it might be because of some server issues in the background. Maybe the servers are down, wait for them to work again, and then you can check your mail again. If this doesn't work out for you, check the possible solutions given below one by one and resolve AOL mail not receiving emails.

Check Email Filters

Most of the time AOL mail applies certain filters to secure your account from suspicious senders. Rather than getting those emails in the inbox, users start getting fishy emails in spam folders. So, if you are not getting similar types of emails check for filters in AOL mail. Follow the steps given below to check the filters applied.

• Log in to your AOL email account 
• Go to the account settings option on the right-hand side and click on the filters option
• Check the filters applied on your emails 

If you do not want to apply those filters, delete them and you will start receiving all those emails in your inbox.

Check Spam or Junk Folders

If you are not getting some important emails in your inbox, you must check spam or junk folders. There are chances that your emails are marked as spam. You can also mark those emails as not spam for future use. AOL prevents you from any scam and thus marks a few emails as spam which might seem fishy. But, no worries because you can always undo this. Follow the steps below to undo this step and get the emails in your inbox only.

• Go to email settings
• Check for email filters applied 
• Delete if you find any filters
• Check the spam section to get all the emails marked as spam by the system
• Label the emails ‘Not Spam’ if they are important to you

Possibility of Delivery Delays

Messages transfer from one network to another. Though most of the time, they are delivered instantly, in some cases they can be delayed due to poor network connection at one end, either the sender or the receiver. There might be issues with the server, or many people sending the emails simultaneously causing heavy traffic or routing issues.

The best thing you can do is wait for some time to receive the message or you can request the sender to resend the email after some time for quick delivery.

By following the steps mentioned above you can get your important emails in your inbox. Most of the time, one of these causes AOL mail not receiving emails so it’s better to start checking these possibilities at the earliest. 

Conclusion:

If you are still not getting mail in your inbox or AOL mail not receiving emails at all, try reaching out to the technical experts. Call or email the AOL technical support team and they will check the issue from their backend and respond to you within 24 hours.